Replacement and Refund Policy
At Angels Baby Care, we are committed to our customers' satisfaction. Therefore, we offer exchanges or returns in cases that meet the conditions outlined below.
Reporting a Problem
Customers must report any problem with their order within 24 hours of the delivery date.
Exchange or return requests reported after 24 hours of receiving the order will not be considered, except in cases where the store decides otherwise.
Therefore, we recommend inspecting products immediately upon receipt of the order to ensure their safety and conformity with the order.
Exchange and Return Cases
Exchanges or returns can be requested in the following cases:
- Receiving a product different from the one ordered.
- Receiving a product with a defect or damage due to shipping.
- A problem with the product that can be verified after receipt.
- Missing items in the order compared to what was requested.
Conditions for Accepting Exchange or Return
It is required:
- Contact us within 24 hours of receiving the order.
- Clearly explain the problem and send clear photos or a video of the product when requested.
- The product must be in its original condition.
- The product must not be used or its packaging opened in cases where opening the packaging affects resale validity.
- Retain the original packaging and wrapping of the product as much as possible.
Non-Returnable Products
Due to the nature of some Angels Baby Care products and their relation to hygiene and infant care, products that have been opened or used may not be returnable or exchangeable, to protect the health and safety of customers.
An exception to this is a defect or error on our part, provided it is reported within the specified period.
Incorrect Products
In the event that you receive a product different from the one ordered, please contact us within 24 hours of receipt, and we will work to resolve the issue and replace the product as appropriate.
Shipping Costs
If there is an error on the part of Angels Baby Care, such as sending an incorrect product or a confirmed defect in the product, the store will bear the shipping costs related to the exchange as appropriate.
However, if the exchange or return is requested for other reasons by the customer, the customer may bear the shipping costs, after reviewing and approving the case.
How to Submit an Exchange or Return Request
To contact us, please send:
- Order number.
- Customer name.
- Phone number.
- Description of the problem.
- Photos or video of the problem if needed.
The request will be reviewed, and the customer will be responded to after verifying the case.
